Terms of Service
What you are buying, what you can do with it, what we promise, and what we do not. Written to be read, not skipped.
These terms are the agreement between you and TrainHer Pro. By buying a program, joining a membership, or using this site, you accept them. If you do not, please do not buy.
1. Who we are
TrainHer Pro is a fitness coaching and digital products business founded by Ardelia Lampkin, operating in the United States. In these terms, "we", "us" and "TrainHer Pro" mean that business, and "you" means the person buying or using what we sell. [REVIEW] insert the exact legal business name and entity type here, for example a sole proprietorship or an LLC, once confirmed
2. What we sell
- Digital programs and guides. One time purchases delivered as downloadable files: training programs, and nutrition, recovery and supplement guides.
- Bundles. Several digital products sold together at one price.
- Memberships. Ongoing coaching and library access, billed every month.
- Consultations. A free call to work out what actually fits you. No obligation either way.
Prices are in US dollars and are shown on the product page at the time you buy. We can change prices whenever we like, but a change never affects something you have already paid for. A membership price you are already paying stays as it is unless we tell you in advance.
3. Digital products are non refundable
Once a digital product has been downloaded or accessed, it is non refundable, unless the product page says otherwise or the law where you live says otherwise.
This is not us being difficult. A downloaded PDF cannot be returned. Everything you need to decide is on the product page before you pay: the length, the training days per week, the level, and what is inside. If you are unsure which one suits you, book the free consultation first and we will tell you honestly.
If something genuinely goes wrong, a file will not open, you were charged twice, you were sent the wrong product, email hello@trainherpro.com with your order details and we will fix it. [REVIEW] confirm whether any refund window or satisfaction guarantee should be offered, and add it here plus on the product pages if so
4. Memberships and billing
- Memberships are billed monthly and renew automatically on the same date each month until you cancel.
- There is no contract and no cancellation fee. You can cancel at any time from your member account.
- When you cancel, you keep access for the rest of the month you have already paid for. Nothing renews after that.
- We do not refund part months, and we do not automatically refund a renewal you forgot to cancel, though you are always welcome to write to us and ask.
- You can move up or down a tier. A change takes effect from your next billing date unless we agree otherwise.
- If a payment fails, we may retry it and may suspend access until it clears.
5. What lifetime access means
Where we say a product is yours for life, we mean it: you can download it, keep it, and use it forever, whether or not you ever pay us again.
To be straight with you about the limit of that promise: lifetime means the working life of that product. If we ever retire a product, or if a platform we host files on shuts down, we cannot guarantee it will still be sitting in a portal a decade from now. Download your files and keep your own copy. That copy is yours regardless of what happens to us.
6. Your account and your files
Your member account is for you. Keep your password to yourself and do not share your login. You are responsible for what happens under your account. If you think someone else is using it, tell us straight away.
Purchased files are delivered through permission checked links tied to your account. Do not try to get around that, and do not try to reach files you did not pay for.
7. Intellectual property and no redistribution
Every program, guide, workout, photo, video, logo and word on this site belongs to TrainHer Pro. Buying a product buys you a personal, non transferable licence to use it for your own training. It does not transfer ownership of anything.
You may not:
- Share, resell, republish, post or give away any file you bought.
- Upload our material to a file sharing site, a group chat, a course platform or a social account.
- Use our programs to coach or train other people, or to build a competing product.
- Remove our name or branding from anything, or pass it off as your own.
If you redistribute our work, we may close your account and cut off access without a refund, and we reserve every other remedy available to us. Train a friend by all means, but tell her to buy her own copy.
8. Fitness disclaimer, read this one
Everything TrainHer Pro sells is general fitness and nutrition information. It is not medical advice, and it is not a diagnosis, treatment or prescription for anyone.
Talk to your physician before you start this or any exercise or nutrition program, especially if you are pregnant or postpartum, are injured or recovering from one, have a heart, joint, blood pressure or metabolic condition, are on medication, or have not trained in a long time.
Strength training carries real risk of injury. You take part at your own risk. Nothing in these programs is written for your specific body, history or condition, because we have not examined you. Stop and seek medical help if you feel pain, dizziness, chest discomfort or anything that feels wrong.
Supplement content is general information only. Talk to a doctor or pharmacist before taking anything, particularly alongside medication.
Results vary and depend on your effort, consistency, sleep, food, genetics and starting point. Any story, photo or testimonial on this site is one real person's outcome. It is not a promise of yours. We do not guarantee any specific result.
9. Coaching relationship
Coaching from TrainHer Pro is fitness coaching. It is not medical care, physical therapy, dietetics, or mental health treatment. Your coach will tell you when something is outside her lane and should go to a qualified professional. Please listen when she does.
10. Acceptable use of the site
Do not attempt to break into, overload, scrape or interfere with this site or the member portal, and do not use them for anything unlawful. We can suspend or close an account that does.
11. Limitation of liability
To the fullest extent the law allows, TrainHer Pro is not liable for any injury, loss or damage arising from your use of our programs, guides, coaching or website. Where liability cannot be excluded, it is limited to the amount you paid us for the product or membership the claim relates to. [REVIEW] have a lawyer confirm this clause, and add the governing law and venue once the business state is confirmed
12. Third party services
Payments, file delivery and messages run through outside providers. Their own terms apply to their part of the job. We choose them carefully but we do not control them. See the Privacy Policy for who does what with your information.
13. Changes to these terms
We may update these terms. The date at the top of this page shows the current version, and a change never applies backwards to a purchase you already made. If a change is significant, we will email active members.
14. Contact
Questions about these terms, an order, or your membership go to hello@trainherpro.com. Replies go out within 24 hours, Monday to Friday.